Parsec technical support services are provided by our expert support team and certified partners around the world. Our support engineers are directly involved in the development and implementation of TrakSYS, and that experience is essential in providing exemplary support.
The annual Parsec Software Maintenance Agreement (SMA) is a subscription-based service that provides you with substantial value to preserve your investment in TrakSYS.
The benefits include:
Do you require solution support services tailored to your needs? Parsec offers a client-specific Service Level Agreement (SLA). This is a subscription-based service with an annual fee. The SLA can optionally be inclusive of the annual Software Maintenance Agreement (SMA).
Subscribers to SLA will receive: