Technical Support Services

TrakSYS technical support services

Technical Support Services

Parsec technical support services are provided by our expert support team and certified partners around the world. Our support engineers are directly involved in the development and implementation of the TrakSYS platform, and that experience is essential in providing exemplary support.

The annual Parsec Software Maintenance Agreement (SMA) is a subscription-based service that provides you with substantial value to preserve your investment in TrakSYS.

The benefits include:

  • Email support: support@parsec-corp.com
  • Web meeting support (for more interactive engagement)
  • Web-based support
  • Phone Support US: 1-877-TrakSYS
  • Phone Support International: 1-714-996-5302
  • Implementation guides and many other self-help documents
  • Technical notes
  • Hotfixes, Patches, and Service Packs
  • Product downloads
  • Free product upgrades (new versions/releases during subscription term)

Do you require software support services tailored to your maufacturing needs? Parsec offers a client-specific Service Level Agreement (SLA). This is a subscription-based service with an annual fee. The SLA can optionally be inclusive of the annual Software Maintenance Agreement (SMA).

Subscribers to SLA will receive:

  • Assigned technical support engineer(s) with knowledge of your solution
  • Solution-specific assistance and troubleshooting
  • Agreed upon response time
  • Customized coverage based on agreement
  • Service reports

Ready to Learn More?

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