Technical Support Services

Technical Support Services

Parsec technical support services are provided by our expert support team and certified partners around the world. Our support engineers are directly involved in the development and implementation of TrakSYS, and that experience is essential in providing exemplary support.

The annual Parsec Software Maintenance Agreement (SMA) is a subscription-based service that provides you with substantial value to preserve your investment in TrakSYS

The benefits include:
  • Email support: support@parsec-corp.com
  • Web meeting support (for more interactive engagement)
  • Web-based support
  • Phone Support US: 1-877-TrakSYS
  • Phone Support International: 1-714-996-5302
  • Implementation guides and many other self-help documents
  • Technical notes
  • Hotfixes, Patches, and Service Packs
  • Product downloads
  • Free product upgrades (new versions/releases during subscription term)

Do you require solution support services tailored to your needs? Parsec offers a client-specific Service Level Agreement (SLA). This is a subscription-based service with an annual fee. The SLA can optionally be inclusive of the annual Software Maintenance Agreement (SMA).

Subscribers to SLA will receive:
  • Assigned technical support engineer(s) with knowledge of your solution
  • Solution-specific assistance and troubleshooting
  • Agreed upon response time
  • Customized coverage based on agreement
  • Service reports

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Parsec Named a 2020 Gartner Peer Insights Customers’ Choice for Manufacturing Execution Systems

Parsec takes great pride in this distinction, as customer feedback continues to shape our products and services. The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals. Access a complimentary copy of the Gartner Peer Insights Voice of the Customer Manufacturing Execution Systems report here.

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